Pkoko FAQ – All Your Questions Answered in One Place

No, registration on pkoko is completely free. There are no membership fees, processing charges, or hidden costs. You only need to make a deposit if you want to place bets — but creating an account costs nothing.

You must be 18 years of age or older to register with pkoko. This is part of our responsible betting policy. Registering with a false age may result in account termination.

No. Under pkoko's policy, each person is allowed only one account. If multiple accounts are found belonging to the same individual, all accounts may be suspended and any earned bonuses forfeited.

KYC (Know Your Customer) is an identity verification process that must be completed before making a withdrawal. Simply upload photos of the front and back of your National ID card. KYC verification is usually completed within 24 hours and is in place to keep your account secure.

Enter your referral code in the 'Referral Code' field during the third step of registration. Both you and your friend will receive a bonus when a referral code is used. The referral code is optional – you can still complete registration without one.

As soon as your registration is complete, you Login and start betting right away. Once you deposit, you're ready to play. KYC must be completed for withdrawals, but you don't need to wait to start betting.

login page click the 'Forgot Password?' link on the login page. Enter your registered mobile number and set a new password via OTP verification. The whole process takes just 2 minutes.

Multiple failed login attempts may temporarily lock your account. It will unlock automatically after 30 minutes. If you need immediate access, contact support via live chat or email.

You can update your mobile number in Account Settings, but identity verification is required. Please contact the support team and submit the necessary information.

To close your account, please contact support. Make sure to withdraw your balance before the account is closed. Alternatively, you may use the self-exclusion option – for more information, Responsible Gaming View page.

No, pkoko only allows one active session at a time. Logging in from a new device will automatically end any existing session.

Usernames generally cannot be changed once set. In special circumstances, you may submit a request to support — approval is at the discretion of pkoko.

After logging in, go to the 'Deposit' option, select bKash, and enter the amount. Follow the on-screen instructions to complete the bKash payment. Your balance is typically updated within 5 minutes.

With KYC completed, withdrawals to bKash, Nagad, and Rocket are typically processed within 5–15 minutes. During peak hours, it may take up to 24 hours. If your KYC is not yet verified, please complete it first.

The minimum deposit at pkoko varies by payment method. Typically, the minimum is 500 BDT for bKash, Nagad, and Rocket. Maximum limits also apply — visit the Cashier page for full details.

pkoko currently supports the following payment methods:

• BKash (most popular)
• Nagad
• Rocket

Deposits and withdrawals are available through all supported methods. Bank cards are not currently supported.

Deposits typically appear within 5–10 minutes. If yours hasn't shown up after 15 minutes, collect your bKash/Nagad/Rocket transaction ID and contact support. We'll resolve it within 24 hours.

pkoko charges no withdrawal fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their standard transaction charges.

A withdrawal may be rejected due to incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Please contact support to find out the reason for the rejection and to resolve the issue.

Go to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing one takes 7 days. Learn more: Responsible Gaming।

After your first deposit following registration, the welcome bonus is automatically credited to your account. A minimum deposit amount is required to qualify. Learn more: Rewards Page।

To withdraw a bonus, you must meet the specified wagering requirement. For example, with a 10x wagering requirement — if you receive a 1,000 BDT bonus, you'll need to place 10,000 BDT in bets. Conditions vary by bonus — Rewards Page View from.

pkoko offers weekly and monthly cashback promotions. If you lose above a certain amount, a portion of those losses is returned to you as cashback. Cashback is generally credited automatically.

You earn loyalty points automatically with every bet. Once you accumulate enough points, you can convert them to cash or redeem them for special rewards. Check your point balance in the account dashboard.

pkoko's referral program rewards both you and your friend when you bring them on board. Bonus amounts may vary over time. To see the latest referral offer, Rewards Page Visit here.

First, make sure you've met all the bonus terms and conditions. Wait 30 minutes. If it still hasn't appeared, contact support with your deposit details and transaction ID.

Free bets can be used on Sports Betting and free spins on selected slot games. You can find them in the Bonus section of your account. Make sure to use them before they expire.

pkoko offers betting on 30+ sports including cricket, football, kabaddi, tennis, and basketball. Live betting, pre-match betting, and virtual sports are all available. Details: Sports Page।

In live betting, odds change in real time as the match progresses. You can make decisions based on how the event unfolds. Visit pkoko's live betting section to see all ongoing events.

In general, a bet cannot be cancelled once it has been placed. However, in certain situations – such as a match being cancelled – pkoko will automatically void the bet and refund the amount.

pkoko offers 500+ games including Live Casino (Baccarat, Roulette, Blackjack), slots, poker, and Andar Bahar. To explore popular games, visit Popular Games Page Visit here.

Minimum stakes for Sports Betting on pkoko generally start from 10–50 BDT, depending on the game and market. Casino games can also be played with low starting amounts.

Yes, pkoko is an internationally licensed betting platform. All transactions are secured with 256-bit SSL encryption, and we operate under internationally recognized gaming regulatory bodies.

Yes, pkoko never sells or shares your personal information with third parties. We comply with GDPR standards. For more details, Privacy Policy Read more.

Change your password immediately and contact pkoko support. We'll temporarily lock the account and launch an investigation. Enable 2FA to protect your account going forward.

Go to Account Settings > Security and enable 2FA. It works by sending an OTP to your mobile. With 2FA active, no one can access your account even if they know your password.

pkoko will never ask for your password or OTP via SMS, WhatsApp, or email. Only log in through the pkoko.ws domain. If you receive a call from an unknown number claiming to offer 'pkoko deals' or 'bonuses', report it to our support team immediately.

On the download page Go to download the Android or iOS version. On Android, you'll need to install the APK file — allow 'Install from unknown sources' when prompted. On iOS, it can be installed directly from the App Store.

To install the APK on Android, go to Settings > Security > Unknown Sources and enable it. Make sure your phone has sufficient storage. If an older version is installed, uninstall it first. Contact support if the issue persists.

You'll receive an in-app notification whenever a new update is available. Download Page Download the latest version from. You can install the new version without uninstalling the old one.

Enable notifications for the pkoko app in your phone's settings. You can also manage notification preferences within the app. With notifications on, you'll get instant alerts for new bonus offers, live matches, and important updates.

Yes. You can also log in to pkoko.ws via a mobile browser (Chrome, Firefox) and access the full range of services. However, the app offers a smoother and faster experience.

Go to Account Settings > Responsible Gambling > Self-Exclusion to activate an exclusion for 30 days, 6 months, or 1 year. For more details: Responsible Gaming Page।

The pkoko support team is available 24/7 to help you. Reach us via live chat or at support@pkoko.ws. All information is kept strictly confidential. For more details: Responsible Gaming।

Yes, absolutely. pkoko is strictly for users aged 18 and above. Age verification is mandatory during registration. If children are present in your household, make sure your device is password-protected.

Go to Account Settings > Responsible Gaming > Session Limit to set your daily time limit on pkoko. You'll be logged out automatically once the limit is reached.