Pkoko Terms & Conditions – Everything You Need to Know About Your Rights & Responsibilities

1General Terms & Introduction

Pkoko is an internationally licensed online gaming and Sports Betting platform. These terms constitute a legal agreement between pkoko and all its users. Using pkoko's services — via the website, mobile app, or any other channel — means you accept these terms.

Pkoko reserves the right to modify or update these terms at any time. Continued use of the platform after updated terms are published will be considered acceptance of the changes. We recommend checking this page regularly.

In the event of any ambiguity in these Terms & Conditions, pkoko's interpretation shall be final. Appeals against pkoko's decisions may be made in accordance with our designated process.

2Account Registration & Management

To register with pkoko, you must provide accurate and complete information. Registering with false or incorrect details may result in account closure at any time, and any funds held in the account may be forfeited.

• Each individual may register only one account. If multiple accounts are found belonging to the same person, all accounts will be closed.
• You are responsible for keeping your account password confidential. pkoko will not be held liable for any unauthorised access resulting from a third party using your account.
• The mobile number and email address provided at registration must be valid, as verification messages will be sent to these contacts.
• Identity verification must be completed before any account details can be changed.
• Pkoko may request a government-issued photo ID for identity verification at any time.

3Age Restrictions & Eligibility

Pkoko strictly does not provide services to anyone under the age of 18. Online betting and gaming are intended for adults aged 18 and over only.

The following individuals are not permitted to use pkoko's services:

• Any individual under the age of 18
• Residents of jurisdictions where online betting is prohibited by law
• Individuals enrolled in pkoko's self-exclusion programme
• Individuals whose accounts have previously been closed by pkoko

Pkoko may request identity or age verification documents at any time. Failure to submit the required documents may result in temporary account suspension.

4Deposit & Withdrawal Policy

Pkoko supports popular payment methods in Bangladesh — including bKash, Nagad, and Rocket — for both deposits and withdrawals.

• All deposits and withdrawals must be made using a payment account registered in your own name.
• Payment accounts registered in another person's name may not be used.
• Wagering requirements must be fulfilled before any bonus funds can be withdrawn.
• If suspicious transactions are detected, pkoko may place withdrawals on hold until verification is complete.
• Pkoko complies with international regulations to prevent money laundering.

5Betting Rules & Markets

Please keep the following rules in mind when placing Sports Betting on pkoko. pkoko's official rulebook applies to all types of betting.

• Minimum bet amount: ৳20.
• Once a bet is confirmed, it cannot be changed or cancelled — unless a cash-out option is available, in which case you may use it.
• In the event of a match cancellation or postponement, bets will be settled in accordance with pkoko's rules.
• If any single leg of a parlay bet is voided, it will be settled at odds of 1.00 and the remaining legs will be settled as normal.
• If incorrect odds are displayed due to a scoring or results error, pkoko reserves the right to void the affected bets.
• Odds may change during live betting; the odds at which your bet was accepted will apply.
• If any market outcome is disputed, pkoko's decision shall be final.

6Bonuses, Promotions & Rewards

Pkoko regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are published alongside the offer.

• Welcome Bonus: New members receive a bonus on their first deposit. Wagering requirements must be met before the bonus can be withdrawn.
• Deposit Bonus: The wagering requirement for each deposit bonus is stated in the bonus notification.
• Free Bet: Winnings from free bets cannot be withdrawn directly — wagering requirements must first be met.
• Referral Bonus: Both you and your referred friend earn a bonus when you refer someone — the referred person must make their first deposit to qualify.
• Any bonus not used before its expiry date will be automatically forfeited.
• Multiple bonuses may not be used simultaneously unless explicitly stated in the terms.
• If bonus abuse is suspected, pkoko may place the bonus on hold pending investigation.

7Prohibited Activities

The following activities are strictly prohibited in order to maintain the integrity of pkoko's services:

• Creating multiple accounts to collect bonuses (bonus abuse).
• Depositing using stolen or unauthorised payment methods.
• Betting using match-fixing arrangements or insider information.
• Betting using software bots or any automated method.
• Exploiting bugs or glitches found in pkoko's system for personal gain.
• Attempting to access another user's account.
• Using pkoko for money laundering or any other form of illegal financial activity.
• Behaving rudely or disrespectfully toward pkoko staff.

If such activity is suspected, pkoko may suspend the account during investigation. If confirmed, the account will be permanently closed and the relevant authorities may be notified.

8Account Suspension & Closure Policy

Pkoko reserves the right to suspend or permanently close an account in the following circumstances:

• If evidence of a terms violation is found.
• If registration was completed using false or incomplete information.
• Failure to pass identity verification or to submit the required documents.
• If an account has been inactive for an extended period (12 months).
• By order of a court or law enforcement authority.

To close your account, please contact our support team. Before closure, you will be given the opportunity to withdraw any valid balance (unless the account is being closed due to a breach of Terms & Conditions).

9Responsible Gaming Policy

Pkoko is firmly committed to Responsible Gaming. We want you to enjoy your time on pkoko — but never at the cost of your wellbeing.

The following Responsible Gaming tools are available on pkoko:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Set a limit on how much you wager within a given period.
• Session Limits: Set a daily time limit on how long you play.
• Self-Exclusion: Take a temporary or permanent break from your account.
• Cooling-Off Period: Temporarily suspend your account for 24 to 72 hours.

If you notice any signs of problem gambling, please contact us immediately. pkoko can help connect you with professional support organisations.

10Privacy & Data Security

Pkoko takes the security of your personal information very seriously. Please read our Privacy Policy to learn how we collect, store, and use your data.

• Pkoko does not sell your personal data to third parties.
• All data is secured with 256-bit SSL encryption.
• Documents submitted for identity verification are stored on secure servers.
• Information may be shared with authorities where required by law.

For more details, visit our Privacy Policy Visit our page.

11Complaints & Dispute Resolution

If you have a disagreement with pkoko, please contact our support team first. Most issues are resolved quickly and amicably.

• Submit complaints in writing to support@pkoko.ws.
• Pkoko will provide an initial response within 48 hours of receiving a complaint.
• Complex cases may take up to 14 business days to resolve.
• If you are not satisfied with pkoko's decision, you have the right to appeal to the relevant licensing authority.
• The deadline for submitting a complaint is 30 days from the date of the incident.

12Terms & Conditions Update Policy

Pkoko reserves the right to update these terms and conditions at any time. For significant changes, we will endeavour to notify you via email or in-app notification.

Updated terms take effect as soon as they are published on this page. Continued use of our services after publication will be considered acceptance of the revised terms.

If you do not wish to accept the updated terms, please request account closure and withdraw any remaining valid balance.